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Complaints

  1. Making a Complaint?

    Follow these easy steps if you have a complaint, this will ensure your complaint is heard and dealt with effectively.

    1. Any problem your first contact should be a Client Service Officer on 02 9890 6500 or please fill in the boxes if you wish to email us.

    2. If a problem cannot be fixed by a Client Service Officer, it may be fixed by speaking to the Team Leader on 02 9890 6500.

    3. If Ecclesia Housing cannot help with your problem, you can contact:
    - NSW Fair Trading on 13 32 20; http://www.fairtrading.nsw.gov.au
    - Western Sydney Tenants Service on 02 8833 0933; http://www.tenants.org.au/western-sydney-tenants-service
    - The Registrar of Community Housing on 1800 330 940; http://www.rch.nsw.gov.au

    4. At any time, you are able to contact the Housing Appeals Committee 1800 629 794; http://www.hac.nsw.gov.au

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