Making a Complaint?
Follow these easy steps if you have a complaint, this will ensure your complaint is heard and dealt with effectively.
1. Any problem your first contact should be a Client Service Officer on 02 9890 6500 or please fill in the boxes if you wish to email us.
2. If a problem cannot be fixed by a Client Service Officer, it may be fixed by speaking to the Team Leader on 02 9890 6500.
3. If Ecclesia Housing cannot help with your problem, you can contact:
- NSW Fair Trading on 13 32 20; http://www.fairtrading.nsw.gov.au
- Western Sydney Tenants Service on 02 8833 0933; http://www.tenants.org.au/western-sydney-tenants-service
- The Registrar of Community Housing on 1800 330 940; http://www.rch.nsw.gov.au
4. At any time, you are able to contact the Housing Appeals Committee 1800 629 794; http://www.hac.nsw.gov.au